In this digital day and age, personal customer service can easily be lost. With more platforms available, customers now reach out to businesses in more ways than ever before. This gives you the opportunity to add a personal and detailed touch to your brand. Think of community management as your online response team. If your business is social-conscious company, which we sure hope you are, then this is the right page and right service for you.
Community Management Agency
At Efferent our goal is to help our customers stand out from the robotic, automated world. No automated bots. No pre-written or “canned” words. Just us. Our team learns your brand inside and out and by doing so, we can help with even the most detailed of questions.
Have a diverse fan base and need your tone and message delivered the same between all languages? Not a problem. Efferent Media staffs a diverse multicultural team that can quickly adapt to your handles, brand and overall tone and voice.
So what does this mean for you?
In the 24 hours, non-stop world of social media, we will go above and beyond the standard customer service. Turning your customers into loyal and raving fans by listening, speaking, and constantly engaging them daily across all social platforms. Through engaging with your already active community, we are able to fully understand and create a distinct social voice. By learning their wants, needs, and interests, we can then work to actively advocate your brand and ultimately increase awareness, expanding and growing in a way that will satisfy your current audience while attracting newcomers.
Efferent Media works with large brands from all over the globe to engage with their social fan base. From popular social media platforms such as Facebook, Twitter and Instagram, we also offer 3rd party responses. This is typically a service that product manufacturers need to respond to questions about their products on sites like amazon.com, ulta or houzz. You can expect the same tone, professionalism and response from our team that you would from yours!