Our StoryLong Island since 2011, family owned. How We WorkWhat the first ninety days look like. TeamThe people who run your account. CareersOpen roles at Efferent. BlogNotes from the work.
Strategy & AdvisoryA senior strategist looking at the whole business, not just one campaign. Paid Ad ManagementGoogle and Meta ads built to generate calls and booked jobs, not impressions. SEOShow up when Long Island customers search for what you do. Local SEOOwn the map pack in the towns you actually serve. Websites & PlatformsFast, conversion-focused sites that turn visitors into leads. Paid SocialMeta and Instagram built around demand, not vanity reach. ContentThe pages, posts and video that earn the search and the trust. AI & AutomationFollow-up, reporting and workflows that run without adding headcount. Local Service AdsGoogle Guaranteed placement above everything else in the results. Programmatic & StreamingConnected TV and audio that reach Long Island households at scale.
Contractors & Home ImprovementRoofing, siding, hardscape, remodeling. Home ServicesHVAC, heating oil, pest control, plumbing and the companies Long Island calls when something breaks. Hardscape & Building ProductsManufacturers and the dealer networks that sell for them. Healthcare & WellnessChiropractic, wellness and specialty practices that need patients, not just clicks. Consumer BrandsRetail and direct to consumer, built on the same fundamentals as a local launch.
Our WorkProof you can check. Case StudiesWhat changed, and how. ResultsThe numbers across the book. Long IslandOur home market.
The First Impression ReportWe call you and your three closest competitors, the way a customer would. You get the tape. The Ownership ScanWho really owns your domain, your site, your ad accounts. Instant, from public records.
The scoreboard page of a sample First Impression ReportSee a Sample Report (PDF)Six pages. Five recorded calls, one timed form fill, scored by AI against published standards.What it findsCalls ringing out to voicemailAnswered calls that never ask for the jobForm fills that wait hours for a humanThe competitor winning the first call
Contact
Get Your Free Audit →
Our StoryLong Island since 2011, family owned. How We WorkWhat the first ninety days look like. TeamThe people who run your account. CareersOpen roles at Efferent. BlogNotes from the work.
Strategy & AdvisoryA senior strategist looking at the whole business, not just one campaign. Paid Ad ManagementGoogle and Meta ads built to generate calls and booked jobs, not impressions. SEOShow up when Long Island customers search for what you do. Local SEOOwn the map pack in the towns you actually serve. Websites & PlatformsFast, conversion-focused sites that turn visitors into leads. Paid SocialMeta and Instagram built around demand, not vanity reach. ContentThe pages, posts and video that earn the search and the trust. AI & AutomationFollow-up, reporting and workflows that run without adding headcount. Local Service AdsGoogle Guaranteed placement above everything else in the results. Programmatic & StreamingConnected TV and audio that reach Long Island households at scale.
Contractors & Home ImprovementRoofing, siding, hardscape, remodeling. Home ServicesHVAC, heating oil, pest control, plumbing and the companies Long Island calls when something breaks. Hardscape & Building ProductsManufacturers and the dealer networks that sell for them. Healthcare & WellnessChiropractic, wellness and specialty practices that need patients, not just clicks. Consumer BrandsRetail and direct to consumer, built on the same fundamentals as a local launch.
Our WorkProof you can check. Case StudiesWhat changed, and how. ResultsThe numbers across the book. Long IslandOur home market.
The First Impression ReportWe call you and your three closest competitors, the way a customer would. You get the tape. The Ownership ScanWho really owns your domain, your site, your ad accounts. Instant, from public records.
The scoreboard page of a sample First Impression ReportSee a Sample Report (PDF)Six pages. Five recorded calls, one timed form fill, scored by AI against published standards.What it findsCalls ringing out to voicemailAnswered calls that never ask for the jobForm fills that wait hours for a humanThe competitor winning the first call
Contact
Get Your Free Audit →

Case study

A Community Built On Purpose, Not By Accident.

SheaMoisture already knew community support was its most powerful asset. It did not have the infrastructure to keep up with it.

Shea nuts held in cupped hands

The Problem

SheaMoisture was founded by Sofi Tucker in Bonthe, Sierra Leone, and generations later was an immigrant-owned brand operating out of Amityville, New York, making eco-friendly, cruelty-free, fair-trade products from organic and natural ingredients.

The brand was growing faster than the infrastructure behind it could support, and it saw an opening to become the first-in-class provider for its community. It had a social response team. That team was outnumbered by its own audience.

The opportunity had a clock on it. Taking it needed significant work behind the account and there was no time to spare.

What We Changed

  1. Gave the brand one aesthetic and one calendar

    Our social and design teams built a content calendar and an overall look for the brand, then tested and monitored against audience response rather than against internal taste.

  2. Let the audience decide what got made

    Rigorous research and continuous monitoring identified what actually worked as judged by the people it was for, and then we produced more of it.

  3. Staffed community management as its own discipline

    Our in-house community team joined the relevant groups, became known members of them and earned trust there, which is slower than posting and is the part that compounds.

  4. Made the team answerable, fast

    The community team studied every product and memorised the FAQs so a customer with a problem got a fast and accurate answer rather than a queued ticket.

What Else Came Out of It

  • Deeply entrenched community engagement, raising the lifetime value of each customer.
  • The Tucker family legacy preserved and set up to last.

More work

Other Case Studies

FAQ

Questions We Hear Every Week

Straight answers. If something is not here, ask us on the audit call.

Do you work with national brands?

Yes. The consumer brand work has included SheaMoisture, Unilever, MET-Rx and Sky Organics.

How should a DTC brand measure paid social?

On contribution margin and incrementality, not on platform-reported return on ad spend.

Is Amazon part of consumer brand work?

Usually, because for many categories the marketplace search result is where the decision actually happens.

How do you support retail partners?

Sell-through support, co-marketing and local demand generation around store locations, measured on velocity rather than on impressions.

What is the most common mistake a growing brand makes?

Optimizing to the last click, which quietly defunds everything that created the demand in the first place.

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