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Pest Control

How to Judge a Pest Control Marketing Agency.

Including this one. Four pest control companies hired us; here is what to ask before you hire anybody.

What should a pest control marketing agency actually do?

Three things, in order. Get you found by someone with a problem right now, which is mostly search and the map pack. Turn that into a booked stop rather than a voicemail, which is answering and follow-up. Then raise what the customer is worth, because a one-off wasp callout and a quarterly plan are the same acquisition cost and wildly different revenue. An agency that only talks about the first one is selling you traffic, not a business.

  • Found. Search and the map pack, in the towns your routes already reach.
  • Booked. A lead that rings out is not a lead, it is a cost.
  • Worth more. Annual plans, not one-off callouts, are where the margin lives.
Two people reviewing work together at a desk

The question that sorts agencies fast

Ask What Happens After the Form Fill.

Most will show you rankings, impressions and cost per lead. Ask instead how many of last month's leads became a booked stop, and how many of those became a plan. If nobody can answer, nobody is measuring the only thing that pays for the work.

It is a fair question to ask us too. We tie the click to the job because the alternative is optimizing an ad account toward people who fill in forms, which is a different population from people who sign an annual agreement.

What to ask on the call

Five Questions, and the Answers That Should Worry You.

Use these on any agency, ourselves included.

01 / 05

  1. 01

    Who owns the ad account?

    If the answer is the agency, you are renting your own history. Every account we run is owned by the client, and it leaves with you.

    Ours: you own it, always

  2. 02

    What counts as a lead?

    If a fifteen-second ring-out counts, the reporting is decoration. Ask for the threshold in seconds and whether a human answered.

  3. 03

    Can you show a pest account, not a generic one?

    Seasonality, route density and plan renewal do not behave like a plumbing account, and an agency that has not run one will learn on your budget.

  4. 04

    What happens in February?

    A pest control year is not flat. An agency that spends evenly across twelve months has not read the business.

  5. 05

    Who actually does the work?

    Ask for the name of the person in the account weekly, and whether the work is done in-house or resold.

    The one most agencies dodge

How the money actually moves

From Search to Signed Plan.

Click to booked job

DIAGRAM
Call log · qualified lead rule
DirectionDurationStatusCountsWhy
Inbound2:14AnsweredYesQualified
Inbound0:06CompletedNoRang out
Inbound1:41AnsweredYesQualified
Inbound0:00No answerNoMissed
Outbound3:02AnsweredNoNot a lead
The steps most reporting stops halfway through.

Where paid budget leaks

Sample dataDIAGRAM
Impressions 48,200
Clicks 2,410
Landing page 2,180
Call or form 214
Answered 168
Qualified lead 121
Booked job 43
Drawn, not captured.

Pest Control

More on This Industry

FAQ

Questions We Hear Every Week

Straight answers. If something is not here, ask us on the audit call.

How much should a pest control company spend on marketing?

Enough to buy a real number of clicks in the towns your routes already cover, which depends on your density and your season. The audit gives you the figure for your business rather than a range that fits nobody.

Do you work with pest control companies outside New York?

Yes. The four we can name are on Long Island, and nothing about the work is geographically special. Seasonality and route economics behave the same in any market with a winter.

Will you work with my competitor?

Not in the same market and the same category. If it comes up, you hear it from us before it becomes a problem.

What is the contract?

Month to month. We have never found that a contract makes an account perform better; it just makes it harder to leave a bad one.

How long before it works?

Paid can produce calls the week it turns on. Organic and the map pack take a quarter or more to move meaningfully, and anyone promising otherwise is describing a different business than yours.

Two people reviewing work together at a desk

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